Serves as the primary point of contact for customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction.

- Respond to customer inquiries via phone, email, chat, or in-person - Resolve customer complaints and issues promptly and professionally - Provide accurate information about products/services - Process orders, returns, refunds, or exchanges - Maintain records of customer interactions and transactions - Follow up with customers to ensure satisfaction - Escalate complex issues to appropriate departments - Gather customer feedback to improve products/services - Meet performance targets (response time, resolution rate, satisfaction scores)

- experience in customer service or a related field - Excellent communication skills (written and verbal) - Proficiency in CRM software and basic computer skills - Patience and a customer-first attitude